Product Support

We at Solartron Analytical pride ourselves on offering outstanding support to our customers, both before and after their purchase. Click on the links on the left or below to access the areas you require.

Service and Calibration
We operate two major service and calibration centers in Farnborough, UK, and Oak Ridge, USA. These two centers support a network of regional service and calibration facilities operated by Solartron Analytical affiliate offices and agents to provide a very comprehensive world-wide service organization.

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Technical Support
If you have a query about how to use our instruments, need help installing or using our software or firmware, or are unsure about whether you need to send an instrument in for repair or calibration, then please contact our technical support specialist, Jim Mason on  (+1) 281-313-2477 or by e-mail at Jim.Mason@ametek.com

Alternatively you may submit your request via our "Ask an Expert" service detailed below.

"Ask an Expert" Service

Do you have a question for our team of PhD’s? At Solartron we can offer advice on any measurement issue regarding your cell, and can provide support on the following issues:-

• Measurement advice on testing low impedance devices such as fuel cells, batteries and supercapacitors
• How to measure low current and high resistance materials such as microelectrodes, organic coatings for corrosion inhibition studies and dielectric materials
• Advice on modeling impedance data. Please note that we cannot analyze data on an individual basis.
• Advice on electrochemical analytical techniques

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Application and Technical Notes
We maintain a library of technical literature describing how our products operate and typical applications they are used in, all of which may be downloaded from this site.

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