Please provide the following information:

*Name
*Organisation
*Job Title
*Work Phone
*E-mail
*Country

*Do you work within?                       Choose one Industry Academia Government Student Other

If other please specify:

*Q1) What sentence best describes what you believe Solartron Analytical does?
 

*Q2) What five words/phrases would you use to best describe Solartron Analytical?

5. 
    

*Q3) Please cite the top 5 most important things about Solartron Analytical, the things that cause you to use or would cause you to choose Solartron Analytical over any other company for its products/services?

1.  
5. 
    

*Q4) When you think of Solartron Analytical, what visual elements of our brand do you recall? (For example, logo, a color, font, etc.)

 

*Q5) Do any elements of the visual identity (logo, color, etc.) symbolise/mean anything to you?

  Choose one Yes No

If you answered yes, please give details as to which parts and what they symbolise/mean to you.

*Q6)  Have you ever purchased anything from Solartron Analytical?

  Choose one Yes No

(If no, go to question 8)

*Q7)  In thinking about your buying experience, how did we compare to your expectations?

Choose one Exceeded expectations Met expectations Did not meet expectations

If you indicated that we did not meet your expectations, please could you tell us why we didn't?

If you indicated that we met your expectations, please could you tell us how we could have exceeded them?

If you indicated that we exceeded your expectations, please could you explain the main reason for this?


 

*Q8) What are the main things you like and dislike about Solartron Analytical from your experience and what you understand of us?

 
 

*Q9) Is there a supplier of the same type of products that you would consider to be better than Solartron Analytical, and if so, why?

 
 

*Q10) Do you feel that Solartron Analytical meets its customers' needs well?

  Choose one Yes No

Please give details to explain the reason for your answer above:

*Q11) Please indicate below whether you would be willing to be interviewed by our Commercial Marketing Manager, Polly Grant, over the telephone in greater detail about your answers. This would assist us in further understanding what our brand currently means to you and what you would like it to embody in the future and would take no longer than 30 minutes:

  Choose one Yes No

*Q12) Any final comments please indicate below (type "none" if no more comments):

 

I would like to be added to the Solartron Analytical confidential mailing list to receive periodic, technical tips, news and updates. (I understand that I will be able to "opt-out" of this feature at any time.)

Thank you for completing the questionnaire; we really do appreciate you sharing your views with us. You may now review your answers and submit your form.

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